Last Updated: June 12, 2025
These Terms of Service ("Terms") govern your use of the Polar application and related services ("Services") provided by GoldenBasis, Inc. ("Polar," "we," "us," or "our").
By using our Services, you agree to these Terms. If you don't agree, please don't use our Services.
What Polar Does: Polar is a financial technology company that helps users manage self-custody cryptocurrency wallets and connects them with third-party partners for financial services like onramping/offramping and US virtual bank accounts. We are not a bank, money services business (MSB), or money transmitter. All regulated financial services are provided through our licensed and regulated partners.
To use our Services, you must:
We may restrict or deny access to users from certain countries where we cannot offer withdrawal services or where local laws prohibit our Services.
When you create an account, you must provide accurate information including your name, date of birth, email, phone number, and other information required for identity verification.
You must complete our identity verification process to access most features. We use this information to comply with legal requirements and prevent fraud.
You are responsible for:
By using our Services, you agree that we may create financial accounts (wallets) on your behalf that you will always own and control. We need permission to carry out actions on your behalf, which you can revoke anytime in the app.
Your account is created in a way that cannot be deleted, but can be safely ignored if you stop using Polar. If you revoke access, you won't be able to use Polar, but you can always export your accounts elsewhere.
We help you create and manage self-custody cryptocurrency wallets on the Base blockchain. You own and control these wallets at all times.
We connect you with third-party partners to provide:
Our partners (including Borderless and their network) handle regulated financial services. When you use these services, you're also subject to their terms and conditions.
You may not:
Since you control your self-custody wallet, you are solely responsible for:
You are responsible for:
We may charge fees for certain services, which may be included in exchange rates or final amounts presented to you.
Transaction limits may apply based on verification level, partner requirements, and regulatory obligations. Limits may vary by country and individual circumstances.
We do not guarantee that our Services will be available at all times or free from interruptions.
We may temporarily suspend Services for maintenance, updates, or technical issues.
Our Services depend on third-party partners. If partners experience issues, it may affect your ability to use certain features.
We may restrict Services in certain jurisdictions due to legal or regulatory requirements.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
You can close your account at any time. Before closing, you must:
We may restrict or close your account immediately if:
When your account is closed:
Our Services are provided "as is" without warranties of any kind.
To the maximum extent permitted by law, we are not liable for:
Our total liability to you is limited to the fees you've paid us in the 12 months before the incident.
You acknowledge that you bear all responsibility for your self-custody wallet and any associated risks.
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
By using our Services, you agree that disputes will be resolved through binding arbitration rather than in court, except where prohibited by law. This means:
Arbitration will be conducted under the rules of the American Arbitration Association (AAA). The arbitration will take place in Delaware unless you reside elsewhere and applicable law requires a different location.
You consent to receive all communications, agreements, documents, notices, and disclosures electronically that we provide in connection with these Terms and our Services. You agree that we may provide communications to you by:
You should maintain copies of important communications by saving electronic copies. Electronic delivery satisfies any legal requirement for written communication.
All rights, title, and interest in the Services are owned by Polar or our licensors. You may not copy, modify, distribute, or create derivative works from our Services without written consent. You grant us a license to use any feedback you provide about our Services.
We may update these Terms from time to time. We'll notify you of material changes through our app or by email. Your continued use of our Services after changes take effect means you accept the updated Terms.
These Terms are governed by Delaware law, regardless of conflict of law principles.
If any part of these Terms is found unenforceable, the rest remains in effect.
We may transfer our rights and obligations under these Terms. You may not transfer your rights without our consent.
These Terms, together with our Privacy Policy and any other referenced policies, constitute the complete agreement between us.
If you have questions about these Terms, contact us at [email protected].